Dovel Technologies

  • Change Management Specialist

    Job Locations US-MD-Rockville
    ID
    2019-3036
    # of Openings
    1
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    Dovel Technologies, LLC provides leading edge software and application development services specializing in mission driven solutions that address complex business processes and technology challenges. We practice CMMI ML3 processes and delivery solutions and are an innovative mission oriented technology company focused on complex business and technical challenges, ensuring solutions support the achievement of your mission. Our team creates software solutions that help customers communicate, access, and store mission critical information. Dovel is instrumental in the design and implementation of some of the most mission critical and innovative systems in government today.

    Responsibilities

    We have an exciting opportunity for a Change Management Specialist to join our GrantSolutions Partner Services team in Rockville, Maryland!

    The Partner Services team is responsible for ensuring that all GrantSolutions Partners can successfully manage their financial assistance business using our system and service offerings. We bring value to their business by offering strategic guidance on change management activities and communications, financial assistance business processes, policies and regulations, understanding business needs and offering creative solutions, and ensuring the successful end-to-end processing of financial assistance from application to award.

    As a Change Management Specialist, you will ensure Partner success by:

     

    • Developing and implementing organizational tools to help GrantSolutions Partners adopt and effectively use the GrantSolutions financial assistance management platform
    • Developing client-ready written and oral communications for all levels of our Partner’s organization - from end-users to senior executives
    • Planning and executing a comprehensive Partner transition communications strategy, harmonized with the systems integration project plan, to provide salient transition information to appropriate Partner user groups
    • Facilitating Partner business process redesign workshops to ensure that Partner staff adapt legacy business processes to effectively employ GrantSolutions and achieve their desired financial assistance management business outcomes
    • Assisting team members in development of client-ready products and well-framed communications
    • Delivering project-related presentations to audiences at all levels of the Partner’s organization
    • Managing Partner relationships effectively through both proactive and responsive communication and follow-on actions
    • Gathering Partner feedback and responding to requests for information in a timely manner

    Qualifications

    • You have a Bachelor’s degree or equivalent and 5 years of experience in a client facing role. Management consulting experience is a plus.
    • You excel in verbal and written communications.
    • You are a creative problem solver, take initiative, and proactively communicate with your team and customers to ensure program success.
    • You are an advanced user of Microsoft WordTM and PowerPointTM and a proficient user of Microsoft ExcelTM or equivalent business productivity software.
    • You are organized, empathetic, and have strong customer service skills.
    • You are self motivated, adapt quickly, and are comfortable working in a fast paced technology environment with people from all backgrounds in all levels of an organization.
    • You are comfortable adapting to dynamic situations and taking initiative to ensure GrantSolutions team and Partner success.
    • You can travel locally in/around the DC, Maryland, Virginia metro area.
    • Relocation will not be provided.
    • Must be able to obtain a Public Trust Clearance.

    Dovel Technologies is an Equal Opportunity Employer Minorities/Females/Veterans/Disabled

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