Dovel Technologies

  • Technical Trainer/Business Analyst

    Job Locations US-VA-McLean
    ID
    2018-2837
    # of Openings
    1
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    Dovel Technologies, LLC provides leading edge software and application development services specializing in mission driven solutions that address complex business processes and technology challenges. We practice CMMI ML3 processes and delivery solutions and are an innovative mission oriented technology company focused on complex business and technical challenges, ensuring solutions support the achievement of your mission. Our team creates software solutions that help customers communicate, access, and store mission critical information. Dovel is instrumental in the design and implementation of some of the most mission critical and innovative systems in government today.

    Responsibilities

    • Assist in the development of a training curriculum
    • Conduct training to end users and work as part of an integrated team
    • Create and maintain training collateral, including handouts, job-aids, and videos
    • Monitor and review the progress of trainees through questionnaires, surveys, and follow-ups with management
    • Evaluate effectiveness of training and work toward consistent improvement to the training program
    • Provide support to end users by email, phone, chat, or face-to-face meetings
    • Log user issues in a tracking tool and ensure that high-level, responsive service is consistently delivered to clients
    • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

    Qualifications

    • Bachelor's Degree in an associated discipline and 5-7 years of technical experience or an equivalent combination of education and training that provides the required
    • Must be able to obtain and maintain a Public Trust Clearance

     

    Dovel Technologies is an Equal Opportunity Employer Minorities/Females/Veterans/Disabled

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