Dovel Technologies

  • Partner Account Analyst

    Job Locations US-MD-Rockville
    ID
    2018-2802
    # of Openings
    1
    Category
    Information Technology
    Type
    Regular Full-Time
  • Overview

    Dovel Technologies, LLC provides leading edge software and application development services specializing in mission driven solutions that address complex business processes and technology challenges. We practice CMMI ML3 processes and delivery solutions and are an innovative mission oriented technology company focused on complex business and technical challenges, ensuring solutions support the achievement of your mission. Our team creates software solutions that help customers communicate, access, and store mission critical information. Dovel is instrumental in the design and implementation of some of the most mission critical and innovative systems in government today.

    Responsibilities

    We have an exciting opportunity for a Partner Account Analyst to join our GrantSolutions Partner Services team in Rockville, Maryland!

    The Partner Services team is responsible for the ensuring that all GrantSolutions Partners can successfully manage their grants business using our system and service offerings. We bring value to their business by offering strategic guidance on grants business processes, policies and regulations, understanding business needs and offering creative solutions, and ensuring the successful end-to-end processing of grants from application to award.

    PartnerAccount Analyst Responsibilities:

    As a Partner Account Analyst, you will ensure Partner Success by:

    • Having a comprehensive understanding of and documenting the Partner’s grants management business and operational objectives to include Partner roles and responsibilities, grants business functions, workflows, reports, and unique Partner needs.
    • Ensuring daily operational Partner success with their use of GrantSolutions’ systems and services, providing direction and guidance to supporting Partner Success Analyst.
    • Managing Partner expectations by developing a communication process to keep others up-to-date on project status while managing the scope and monitoring scheduled target dates.  
    • Reporting to Partner Account Director all issues/concerns that need to be escalated and ensuring they have a comprehensive operational status of Partner.
    • Facilitating presentations on an executive level to external and/or internal leadership.
    • Supporting business process gap analysis (FIT GAP) activities to identify Partner specific business process improvements and potential GrantSolutions systems/service enhancements.
    • Identifying and resolving end-user issues or other support needs through email, phone, chat or on-site meetings.
    • Conducting user acceptance or system testing on behalf the Partner in support of system releases.
    • Assisting the team with pertinent communications to Partners as it relates to their business process, system updates, or other grants management news.

    Qualifications

    • Bachelor’s degree and 3 years of experience in a customer facing role or the equivalent combination of educations, experience and skills. Grants Management experience is a plus.
    • You are a creative problem solver, take initiative and proactively communicate with your team and customers to ensure program success.
    • You have experience with Excel, Word, and PowerPoint. Salesforce and Visio experience is a plus.
    • You are organized, thoughtful of planning, and have strong customer service/account management skills.
    • You excel in verbal and written communications.
    • You are self-motivated, adapt quickly, and are comfortable working in a face paced technology environment with people from all backgrounds in all levels of an organization.
    • You can travel locally in/around the DC, Maryland, Virginia metro area and can obtain and maintain a Public Trust Clearance.

    Dovel Technologies is an Equal Opportunity Employer Minorities/Females/Veterans/Disabled

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