Dovel Technologies

Senior Trainer

US-MD-Rockville
ID
2017-2100
# of Openings
1
Category
Information Technology
Type
Regular Full-Time

Overview

Dovel Technologies, LLC provides leading edge software and application development services specializing in mission driven solutions that address complex business processes and technology challenges. We practice CMMI ML3 processes and delivery solutions and are an innovative mission oriented technology company focused on complex business and technical challenges, ensuring solutions support the achievement of your mission. Our team creates software solutions that help customers communicate, access, and store mission critical information. Dovel is instrumental in the design and implementation of some of the most mission critical and innovative systems in government today.

Responsibilities

The Senior Trainer will work within the Partner Services Team of Dovel Technologies, a company that supports Federal Grants Management solutions to more than 10 Cabinet Level and Independent Federal agencies through the GrantSolutions Center of Excellence (www.GrantSolutions.gov).

 

The Trainer will be heavily involved in training and supporting end users across 1,500 national grant programs served by the GrantSolutions platform, which consists of more than eight different software modules.  The person in this position will be responsible for equipping end users with the knowledge and skills needed to successfully use the software in support of the agency mission.

 

Position Responsibilities:  

  • Assist in the development of a training curriculum
  • Conduct training to end users on Federal Enterprise Grants Management software, including web-based and classroom based training
  • Work as part of an integrated team
  • Create and maintain training collateral, including handouts, job-aids, and videos
  • Monitor and review the progress of trainees through questionnaires, surveys, and follow-ups with management
  • Evaluate effectiveness of training and work towards consistent improvement to the training program
  • Provide support to end users by email, phone, chat, or face-to-face meetings
  • Log user issues in a tracking tool and ensure that high-level, responsive service is consistently delivered to clients
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
     

Qualifications

  • Bachelor's Degree or equivalent and 10 years of experience in a training capacity
  • Web based and classroom training experience
  • Outstanding written and verbal communication skills
  • Strong presenter
  • Strong problem solving and critical thinking skills
  • Confident when interfacing with clients
  • Comfortable working in front of a classroom / group
  • Understanding of e-learning techniques
  • Willingness to embrace technology and tools used to deliver high level service
  • Comfortable working with technology, including web based systems and Microsoft Office
  • Knowledge of Federal Grants Business process a plus
  • Knowledge of Federal Enterprise Grants Management systems a plus
  • ATSD / ATD or other relevant certification strongly preferred
  • Non US Citizens must have lived in the United States for the last 36 consecutive months to meet the residency requirement for the clearance

 

 

 

Dovel Technologies is an Equal Opportunity Employer Minorities/Females/Veterans/Disabled

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